THE IMPACT OF ELECTRONIC BANKING AND CUSTOMER TRUST IN SOME SELECTED COMMERCIAL BANKS IN MOGADISHU SOMALIA

The increase in the number of banks and technology caused many banks that we are using branch banks to try to convert into the online system or adopt electronic banking. So, the aim of this study was to investigate the effect of electronic banking on customer trust. The main objectives of the study
were: to know whether or not customers are aware of the electronic service products, does the consumers’ trust electronic banking and what are the challenges associated with electronics. The study employed a self-administered questionnaire for data collection, also a used statistical package for social science V.21 to analyze the data and interpret it. Also, the study found that the overall mean is
very good and agrees that electronic banking has an effect on customer trust because, without customer trust, electronic banking would not have gotten to the ground. Finally, therefore the effects of electronic banking on customer trust have a positive effect because all the objectives of the study were positive and very high.