COVID-19 Pandemic Impact on E-Learning Adoption and Its Utilization at Higher Education: A Comparative Analysis of Institutions and Students' Perspectives

COVID-19 has forced Somali universities to implement e-learning systems to ensure
education continuity. This study identifies the components that drive the effectiveness of elearning platforms within Somali private universities by utilizing insights from student
feedback. To accomplish this, the study employed the renowned DeLone and McLean's
Information Systems Success (D&M IS) model, serving as a framework for evaluating and
validating the factors pertaining to the e-learning platform's success. A questionnaire has
been employed with the aim of gathering data from students to satisfy the research's
objectives. In this study, 867 respondents were collected and analyzed using a structural
equation model (SEM). Additionally, the results showed that Service Quality (SRQ),
System Use (SU), System Quality (SQ), and User Satisfaction (US) significantly influenced
Net Benefit (NB) of the e-learning platforms. However, there was no correlation between
Information Quality (IQ) and User Satisfaction (US). This study provides useful insight to
guide policy decisions and support e-learning. However, the study is limited since it is
narrowly focused on Somalia, which limits its generalizability to other developing
countries.