The Impact of ICT on Supply Chain Management Efficiency and Effectiveness: A Literature Review

ICT plays a vital role in enhancing supply chain operations, leading to improved efficiency and productivity within the industry. This study aims to examine how information and
communication technologies can improve supply chain management's efficiency and effectiveness through a comprehensive literature review. The study utilized various
databases such as Scopus, Emerald, Sage, spring link and Taylor. The study employed a predefined search strategy that used "ICT in Supply Chain" as the primary keyword search
term. Additionally, the study examined research articles published from 2018 to 2023. Initially, 1086 references were retrieved, but eventually, only 10 articles were deemed
eligible and met the inclusion criteria for the analysis. The key findings and suggestions of each selected publication have been carefully considered and synthesized. The study
outlines future research opportunities and highlights the consequence of continued leveraging ICT for sustainable and competitive supply chain management practices. Nevertheless, the study suggested that there is a need to strengthen the implementation of ICT in supply chain management to enhance the performance and efficiency of supply chain operations and their members. Furthermore, the study emphasizes the importance of implementing ICT tools in supply chain sectors while considering factors hindering ICT utilization in supply chains.