The Transformative Impact of Information and Communication Technology on Transportation Services: A Systematic Literature Review

Technology has significantly improved transportation services through information and communication technologies (ICT), and it has enhanced efficiency, accessibility, security, and sustainability in transportation systems. This study aims to comprehensively understand how ICT impacts the transportation system through a systematic literature review. Moreover, this study systematically reviews and synthesizes literature on the impact of Information and Communication Technologies (ICT) on various facets of transportation. It specifically investigates the transformative potential of ICT, including blockchain and IoT technologies, in replacing traditional transportation systems. This review followed the PRISMA guidelines for reporting systemic reviews and metaanalyses. The review process involves several stages, including initial search queries, screening studies, eligibility assessments, and the final selection of articles. The study used
only one database, Scopus and it found 425 articles, only 10 papers matched the selection criteria. The Study findings suggest that information and communication technologies have played an important role in transportation services, like smart traffic management, realtime data analysis, and enhanced user interfaces. Despite this, data privacy, infrastructure integration, and equitable access remain challenges. This review contributes to a deeper understanding of the relationship between ICT and transportation. The findings offer valuable insights for policymakers, researchers, and practitioners striving to harness the potential of ICT for creating more efficient, sustainable, and user-centric transportation systems. Based on the study, future research should explore the integrated impact of blockchain, IoT, and AI on transportation efficiency, user acceptance, regulatory
adaptations, and environmental implications.